1. Acceptance of Terms
These Terms of Service (the “Terms”) constitute a legally binding agreement between you and ReplAI4U (“ReplAI4U”, “we”, “us”, or “our”) governing your access to and use of our websites, platforms, applications, integrations, and any related products and services (collectively, the “Service”). By accessing or using the Service, creating an account, or starting a free trial, you agree to be bound by these Terms. If you are using the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and “you” and “your” will refer to that entity.
2. Eligibility
The Service is intended for business use only, primarily for small businesses and trades such as plumbers, electricians, heating and cooling professionals, cleaning services, and similar service providers. By using the Service, you represent and warrant that:
You are at least 18 years of age (or the age of majority in your jurisdiction).
You have full power and authority to enter into and comply with these Terms.
You will use the Service only for lawful business purposes and in accordance with these Terms and all applicable laws, regulations, and industry standards.
3. Description of Service
ReplAI4U provides an AI-powered receptionist and call-handling platform designed to help small businesses and trade professionals capture more leads, answer routine questions, and book appointments. Depending on your subscription and configuration, the Service may include features such as:
AI call answering, call routing, and voicemail handling.
Lead capture, qualification, and intake workflows.
Appointment scheduling and calendar integrations.
Message logging and call summaries.
Web, SMS, and/or chat-based receptionist flows.
Analytics and performance insights related to calls and interactions.
We may add, modify, or remove features over time to improve the Service or comply with legal or technical requirements. Where changes materially reduce core functionality, we will use reasonable efforts to notify you in advance, where practicable.
4. Account Registration and Security
To access certain features of the Service, you may be required to create an account and provide information such as your name, business name, email address, phone number, payment details, and configuration preferences for your AI receptionist.
You agree to provide accurate, current, and complete information and to keep your details up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
You must promptly notify us of any unauthorised access or use of your account or any other security breach.
We reserve the right to suspend or terminate accounts that are inactive, that we reasonably suspect are being used fraudulently, or that are in material breach of these Terms.
5. Free Trial Terms (14-Day Trial)
We may offer eligible new customers a free trial of the Service for a limited period (currently 14 days) (the “Free Trial”). The specific Free Trial offer, duration, and any usage limits will be stated on our website or in the sign-up flow at the time you start the trial.
Free Trials are offered at our discretion and we may withdraw or modify a Free Trial at any time without prior notice, except where prohibited by law.
We may require valid payment details to start the Free Trial, but we will not charge you the subscription fee until the end of the Free Trial period.
Unless you cancel before the end of the Free Trial, your subscription will automatically continue on a paid basis at the then-current rate (currently £99/month, plus any applicable taxes), and your payment method will be charged accordingly.
If you cancel during the Free Trial, your access to the Service may end immediately or at the end of the Free Trial period, as specified at sign-up.
Free Trials are intended for evaluation purposes only and may be subject to fair usage limits, feature restrictions, and support limitations.
6. Subscription, Fees and Payment
Following any Free Trial (if applicable), access to the Service is provided on a subscription basis. Unless otherwise stated, subscriptions are billed in advance on a recurring monthly basis at £99 per month (or such other pricing as we may agree in writing or display at the time of purchase), plus any applicable taxes or regulatory fees.
You authorise us and our payment processors to charge your designated payment method on a recurring basis for the subscription fees and any additional usage fees, add-ons, or overages that you incur.
All fees are non-refundable except as expressly stated in these Terms or required by law.
We may change our pricing, billing methods, or subscription plans from time to time. Any changes will take effect at the start of your next billing period, and we will provide advance notice where required.
If we are unable to process payment, we may suspend or terminate your access to the Service until all outstanding amounts are paid.
You are responsible for any bank fees, currency conversion charges, or other charges imposed by your payment provider.
7. Use of the Service
Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes during the term of your subscription.
You agree that you will not, and will not authorise or encourage any third party to:
Use the Service in violation of any applicable law, regulation, or code of practice (including call recording, marketing, and data protection laws).
Use the Service to send spam, unsolicited marketing, or harassing communications.
Use the Service to collect or transmit any content that is unlawful, defamatory, obscene, hateful, or otherwise objectionable.
Attempt to gain unauthorised access to the Service or related systems, or probe, scan, or test the vulnerability of any system or network.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying models of the Service (except to the extent such restrictions are prohibited by law).
Resell, lease, rent, or otherwise provide the Service to third parties except as an integrated part of your own services to your end customers, and only in compliance with these Terms.
Interfere or attempt to interfere with the proper working of the Service, including by using any automated systems that send more requests to our servers than a human could reasonably produce in the same period.
8. Customer Data and Privacy
“Customer Data” means any data, content, recordings, call details, transcripts, messages, contact information, booking information, or other materials that you or your end customers submit to or through the Service. You retain ownership of your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, use, process, store, modify, transmit, and display Customer Data solely for the purpose of providing, maintaining, securing, and improving the Service and as otherwise described in our Privacy Policy.
You are solely responsible for:
The accuracy, quality, and legality of Customer Data, and for obtaining all necessary consents and permissions to collect and process that data through the Service (for example, consent to call recording where required by law).
Ensuring that your use of the Service, and your instructions regarding processing of Customer Data, comply with all applicable data protection, privacy, and marketing laws.
Implementing your own administrative, technical, and organisational measures for any systems or exports that you manage outside of the Service.
We process personal data as a data processor or service provider on your behalf, and as a data controller for limited purposes such as account and billing management, platform security, and service improvement. Our collection and use of personal data is described in more detail in our Privacy Policy, which forms part of these Terms.
9. Intellectual Property
All rights, title, and interest in and to the Service (including any software, AI models, algorithms, user interfaces, designs, graphics, and documentation) are and will remain the exclusive property of ReplAI4U and its licensors. Except for the limited rights expressly granted in these Terms, we do not grant you any rights or licences to any intellectual property owned or controlled by us or our licensors, whether by implication, estoppel, or otherwise.
You may provide feedback, suggestions, or ideas about the Service (“Feedback”). You agree that we may use such Feedback without restriction or obligation to you, and that all intellectual property rights in any improvements or modifications to the Service based on Feedback will be owned by us.
10. Third-Party Services and Integrations
The Service may integrate with or rely on third-party services, platforms, telephony providers, AI model providers, calendars, CRMs, or other tools. Your use of any third-party service is subject to that provider’s own terms and privacy policies, and we are not responsible for the actions or omissions of such providers.
We do not guarantee the continuous availability, accuracy, or performance of third-party services or integrations. We may enable, disable, or modify integrations at our discretion, for example where a third-party provider ceases to make its services available or changes its APIs or pricing.
11. Disclaimers
The Service is an AI-powered system that generates outputs based on patterns in data and your configuration. While we design the Service to be helpful and reliable, it may sometimes produce incomplete, inaccurate, or unexpected information, and it is not a substitute for your own professional judgement. You remain responsible for how you configure and use the Service, and for the decisions you make based on its outputs.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WE DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
We do not guarantee that the Service will be uninterrupted, error-free, secure, or free from harmful components, or that we will correct all defects or prevent all unauthorised access or misuse. We do not guarantee any specific business results, such as a particular number of leads, bookings, or revenue, arising from your use of the Service.
12. Limitation of Liability
NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW (SUCH AS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION).
Subject to the foregoing, to the fullest extent permitted by law:
WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, CUSTOMERS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE AND THESE TERMS WILL BE LIMITED TO THE AMOUNT YOU HAVE PAID US FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
13. Indemnification
You agree to indemnify, defend, and hold harmless ReplAI4U and its officers, directors, employees, contractors, and agents from and against any and all claims, demands, actions, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Your use of the Service (including any calls, messages, or interactions conducted through the Service).
Your violation of these Terms or any applicable law or regulation.
Your infringement or misappropriation of any third party’s rights (including intellectual property, privacy, or publicity rights).
Customer Data or any other content or materials submitted by you or on your behalf.
14. Term, Suspension and Termination
These Terms apply from the earlier of your first access to the Service or your acceptance of these Terms, and continue until terminated as described below.
You may cancel your subscription at any time via your account settings or by contacting us. Unless otherwise stated, cancellation will take effect at the end of your current billing period, and you will not receive a refund for any unused portion of that period.
We may suspend or restrict your access to the Service if we reasonably believe you are in breach of these Terms, your account security has been compromised, or your use of the Service poses a risk to us, the Service, or other users.
We may terminate your access to the Service (a) for material or repeated breach of these Terms, (b) if you fail to pay any amounts due, or (c) for any other reason on at least 30 days’ prior written notice, provided that in the case of termination without cause we will refund any prepaid, unused fees on a pro-rata basis.
Upon termination, your right to use the Service will cease, and we may delete or anonymise Customer Data after a reasonable retention period, except where we are required to retain it by law. You are responsible for exporting any data you wish to keep before termination, where export tools are made available.
15. Governing Law and Jurisdiction
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation, except that we may seek injunctive or other equitable relief in any jurisdiction to protect our intellectual property rights or confidential information.
16. Changes to the Terms or Service
We may update these Terms from time to time, for example to reflect changes in the law, our business, or the Service. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as by email or in-product notification).
Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may cancel your subscription.
17. Miscellaneous
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms at our discretion in connection with a merger, acquisition, corporate reorganisation, or sale of assets, or by operation of law. These Terms constitute the entire agreement between you and ReplAI4U regarding the Service and supersede all prior or contemporaneous agreements, proposals, or representations, whether written or oral, relating to its subject matter.
18. Contact Information
If you have any questions about these Terms or the Service, or if you need to provide any notices under these Terms, you can contact us at:
ReplAI4U
Email: [email protected]